Carpet Cleaning Business Software Built for Real Operations
Carpetan is an all-in-one software platform built specifically for carpet cleaning businesses. Unlike generic CRM tools or spreadsheets, Carpetan is designed around the actual daily workflow of a carpet cleaning operation: taking orders, scheduling pickups, assigning drivers, tracking cleaning progress and delivering rugs back to customers.
Whether you run a small local carpet cleaning shop or a multi-team operation with several drivers, Carpetan gives you the tools to stay organised, reduce manual work and improve customer communication from a single platform accessible on any device.
What is Carpetan?
Carpetan is a web-based software platform for carpet cleaning businesses. It manages the full lifecycle of a carpet cleaning order — from first customer contact, to pickup, measurement, cleaning, quality check, delivery and payment.
Everything is accessible from your browser or mobile device. Office staff and drivers work from the same system in real time, eliminating phone calls, paper notes and manual status updates.
Who is it for?
- Carpet and rug cleaning companies with 1 to 20 staff members
- Operations that handle pickup and delivery of rugs and carpets
- Businesses replacing notebooks, Excel sheets or WhatsApp group coordination
- Teams managing multiple drivers and daily routes
- Companies that want to send automated SMS updates to customers at every step
- Owners who want full visibility over daily operations from one screen
Main Features
- Order Management — Create and track orders through clear status stages: registered, picked up, measured, being cleaned, ready for delivery and delivered.
- Customer Database — Store contact details, address history and full order history. See returning customers and their previous orders at a glance.
- Driver Task Assignment — Assign pickup and delivery tasks to specific drivers. Drivers see their tasks on mobile, open navigation, contact the customer and mark tasks done.
- Automated SMS Notifications — Customers receive automatic messages when their rug is picked up, when cleaning starts, when it is ready and when it is delivered.
- Route Planning — Organise driver routes by zone. Assign multiple pickups or deliveries in a logical order to minimise travel time.
- Payments and Billing — Track payments per order. Mark orders as paid or pending. Get a daily and monthly revenue overview.
- Reports and Dashboards — Track order volume, revenue, driver productivity and customer return rates with built-in analytics.
Benefits
- Less time spent on phone calls and manual status updates
- Fewer mistakes and forgotten orders throughout the day
- Customers who feel informed and well served at every step
- Drivers who know exactly what to do without calling the office
- Full visibility over daily operations from a single screen
Why Carpetan is Different from General CRM Tools
Most CRM tools are built for sales teams or general service companies. They have no concept of pickup and delivery scheduling, rug measurement tracking, driver route coordination or carpet-specific order workflows. Adapting them to carpet cleaning operations requires complex customisation that rarely works well in practice.
Carpetan was built from scratch for carpet cleaning and rug washing businesses. Every feature — order statuses, driver task flows, SMS templates and operational dashboards — reflects the way carpet cleaning businesses actually work. You get a tool that fits your process from day one, with no configuration or workarounds required.
Frequently Asked Questions
Can Carpetan work for a single-person carpet cleaning business?
Yes. Carpetan works for businesses of any size. Solo operators use it to track orders and customer history without extra complexity.
Do I need to install anything?
No installation required. Carpetan is web-based and works in any modern browser. Drivers use a separate mobile app for Android and iOS.
Can I send SMS notifications to customers?
Yes. Carpetan includes built-in SMS sending. Configure automatic notifications that trigger when an order reaches a specific status.
Can multiple employees use Carpetan at the same time?
Yes. Office staff, managers and drivers all work from the same system simultaneously with appropriate access levels.
Is there a free plan?
Yes. Carpetan offers a free plan so you can get started without a credit card. Upgrade when your business grows.
Is my data secure?
Carpetan uses Firebase cloud infrastructure. All data is encrypted in transit and at rest and accessible only to authorised users in your account.
Start Organising Your Carpet Cleaning Business Today
Create your free account and see how Carpetan fits your workflow. No credit card required.